A service centre owner said they were told to offer 10–15% discounts if customers push back—an unusual practice that raises ...

Abu Dhabi's Integrated Transport Centre (ITC) announced operational updates for public transport during the Hijri New Year ...

Abu Dhabi’s Integrated Transport Centre (ITC) has confirmed public transport schedules for the Hijri New Year holiday on ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

The Integrated Transport Centre (ITC), an affiliate of the Department of Municipalities and Transport, has announced the operating hours of its Customer Happiness Centres, public bus services during ...

We speak to Tom Eggemeier, CEO of Zendesk, about how AI will change the work that CX teams do, its recent foray into the ...

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

Luware, a leading provider of customer service solutions built natively on Microsoft Teams, today announced the release for Virtual User, a new feature designed to revolutionise how contact centres ...

All Customer Happiness Centres in Abu Dhabi, Al Ain, ... The Taxi Service Call Centre at 600535353 will remain operational 24/7. Public bus services to follow holiday schedule.

Coinbase suffers major data breach impacting over 69,000 customers, potentially costing $400 million, due to bribed Indian customer service workers. Tuesday, Jun 24, 2025 New Delhi o C ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...