News

FourNet Unveils AI-powered Contact Centre ‘Agent’ That Can Think, Act and Learn
Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...
The Citizen10h
‘Please hold’: Municipal call centres keep the public hanging
A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...
Daily Mirror22h
HNB Assurance launches 24-hour call centre
HNB Assurance PLC has launched a 24-hour call centre, enabling the policyholders to connect with the company on all matters ...