Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

HNB Assurance PLC has launched a 24-hour call centre, enabling the policyholders to connect with the company on all matters ...

Oracle and global cloud communications provider Infobip have deepened their partnership with a new integration designed to deliver seamless, omnichannel customer engagement to businesses worldwide.The ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.