Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

A test of municipal call centres reveals widespread dysfunction, with Ekurhuleni, Durban and Mogale City among the worst ...

HNB Assurance PLC has launched a 24-hour call centre, enabling the policyholders to connect with the company on all matters ...

Oracle and global cloud communications provider Infobip have deepened their partnership with a new integration designed to deliver seamless, omnichannel customer engagement to businesses worldwide.The ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

With postal service disruptions possibly happening as early as May 22, it could impact the delivery of City paper billing, invoices and other notifications – including water utility bills, property ...

Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited staff and resources. Cal.

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer service, TCN continues to redefine the contact centre landscape.