Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited staff and resources. Cal.

Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital ...

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Contact centre AI is fast becoming a crucial component of customer service “Contact centre AI is fast becoming a crucial component of customer service,” says Roberge. A positive customer ...