Generative AI (GenAI) significantly enhances conversational AI by enabling more natural, creative, and contextually relevant responses. GenAI can generate text, images, and other media, allowing ...

With more than 434 million users and counting, PayPal is an attractive target for scammers. Many online scams that involve ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

Real innovation starts with listening. Stay close to your customers, respond with intention and you’ll be able to build ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Offering routine tankless maintenance—typically in the form of an annual or biannual flush—provides real value to your ...

Case Status’ Enhanced Message Triage Filters aims to help law firms manage clients more easily and avoid missing information.

Operator: Good day, everyone, and welcome to the Consumer Portfolio Services 2025 First Quarter Operating Results Conference ...

Holding on to clients who never call back? It’s time to clean house. Your sales list might be costing you revenue.

You might know the melting point for glass, plastic or metal, and that they all have a specific point or range, depending on the... If you’re a business owner in Michigan, the 2025 Property and ...