A community came together this week to honor a beloved Kroger cashier, who's retiring after 21 years of service, days before her 95th birthday.

Most Americans still prefer people over tech at the window. See what 2025 data reveals about the rise of the AI drive-thru ...

A shocking new A&E documentary exposes what it claims is the seedy underbelly of legal brothel the Moonlite BunnyRanch under ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight ...

So if you’ve ever wondered why Aldi cashiers are always seated during the entire checkout process, you’re in good company. In ...

Thousands of dollars of unreported cash are stashed, a box of money is discovered, youth hockey goals are achieved, and angry ...