Wayfair LLC owes its customer service workers pay for tasks completed before and after their regular shifts, according to a lawsuit filed in federal court in Massachusetts alleging violations of eight ...

A community came together this week to honor a beloved Kroger cashier, who's retiring after 21 years of service, days before her 95th birthday.

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

It’s important to know when to use a cashier’s check, how and where to get a cashier’s check and if these types of checks are ...

Why? BECAUSE WE KNOWWWWWWWW." — Anonymous 5."I used to work as a cashier, and it was a major problem when a customer let me ring up all the items, then said I needed to take items off the order ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

When a rude customer belittles a cashier over a 50-cent Christmas ornament, she doesn't lash out—she gets the perfect revenge. This clever act of calm justice during the holiday rush is both ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...