Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

Silverback Chatbot, a technology company focused on conversational AI tools for businesses, has announced the continued ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey.

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka's goal to enhance customer engagement and provide exceptional quality support across multiple channels. P ...

In an audit of the customer service performance of the UK’s top retailers, CM.com found that retailers employing WhatsApp channels for customer service dramatically outperform their competitors when ...

Q1 2025, marking YoY growth of 23.8%. Service Excellence Programme applications surged by 42.4% in Q1 2025, demonstrating ...

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...