Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...

Indian Overseas Bank provides helplines, email support, regional offices, and grievance channels to resolve credit card ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading ...

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

customer service, and channel excellence. The company, which had already received best MDM cybersecurity and customer support awards earlier this year, extended its 2025 winning streak with Globee ...

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey.

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Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI ...

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka's goal to enhance customer engagement and provide exceptional quality support across multiple channels. P ...

In an audit of the customer service performance of the UK’s top retailers, CM.com found that retailers employing WhatsApp channels for customer service dramatically outperform their competitors when ...