Silverback Chatbot, a technology company focused on conversational AI tools for businesses, has announced the continued ...

It's that vibrant streaming service from NBCUniversal, your go-to spot for a ton of cool stuff – think binge-worthy classics ...

The critical role the partners play is in identifying and developing those specific use cases, getting really grounded in the ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

Spectrum TV customers will lose access to News12, and Optimum TV subscribers will no longer be able to watch Spectrum News.

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...

Coinbase didn't say how many customers had their data stolen, but warned clients they should be on alert for scams targeting ...

According to a Gartner survey , 62% of customer service channel transitions are considered "high-effort" for consumers, leading to diminished customer satisfaction and loyalty. Unlike traditional ...