Learn to sell on Amazon with our step-by-step guide—from account setup to shipping and promos, get all you need to launch ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

Customer engagement on X is also down: Emplifi's data shows the overall volume of customer service inquiries directed at airline brands on X has dropped from, on average, nearly 40 per month at the ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

The Chaos ransomware group breached Optima Tax Relief in a double-extortion attack, stealing sensitive customer case files ...

YouTube gets more competitive every year. Millions of creators upload videos daily, making it harder for new channels to ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

Most-used vs. most-preferred customer service channels. Email (33%) and phone (31%) are the most widely preferred channels for contacting customer service. They’re also the most widely used, with 74% ...

Gartner predicts that 40% of all customer service issues will be resolved by unofficial third-party tools powered by generative AI (GenAI) by 2027, signaling a fundamental shift in customer ...