The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Verizon seeks to acquire Frontier’s operations in West Virginia, encompassing both broadband and telephone services.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

JOPLIN, Mo. — Hundreds of Liberty Utilities customers show up for a town hall meeting Thursday night (6/12). It was held at ...

San Antonio, TX – Texas Best Movers, a respected moving company based in San Antonio, has announced the implementation of a series of upgrades to its core service offerings. Under the leadership of ...

Clear, transparent and empathetic messaging can help buyers — both B2C and B2B — understand the necessity behind price changes and preserve brand loyalty.

MARTINSVILLE, Va. (WSET) — Brightspeed is working to address customer complaints about unreliable landline service by installing new fiber optic lines across the region. Thursday, they installed ...

A highly profitable, loyal customer gets a different experience than someone who booked through a discount site. This turns a routine survey into a real-time service, resolving issues instantly.

As the Unified Communications as a Service (UCaaS) landscape matures, leading providers are challenged to move beyond traditional functionality and toward deeper, customer-centric solutions.

But immediate reforms in customer service and communication were non-negotiable. “Let’s deal with the little things now. Response time. Accurate updates. Respect for the customer. These must ...

By improving these rates, aftermarket service providers have a strong opportunity to buoy customer satisfaction ... preferred method of work update communication, but some say they received ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!