WhatsApp Business has updated its pricing model in India, shifting from a flat 24-hour rate to a per-message rate.

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and ...

For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...