WhatsApp Business has updated its pricing model in India, shifting from a flat 24-hour rate to a per-message rate.

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and ...

For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Crises are inevitable, whether due to cyber-attacks, power outages or something else unexpected. To me, building resilience ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Bluegrass Network is an internet, ethernet and customer service solutions provider, and chose Vonage to enhance communications flexibility and efficiency across all channels.

About Bluegrass Bluegrass Network, a managed internet, ethernet & customer service solution provider, Founded in 1995 provides its fiber-optic infrastructure to over 400 miles, serving clients such as ...