Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Cox Communications and Charter Communications have announced an agreement to merge companies. This will allow for a singular ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...