Just as in ordinary non-business communication ... practical steps they can take right now to improve their current approach. The good news is that companies can enhance their customer service ...

Customer experience (CX) is the hot topic in marketing. It’s the most important factor in differentiation – and it’s the key to driving loyalty. But, while lots of enterprises say they’re ...

Consistent communication isn’t just nice-to-have; it’s a must-have in customer service. However, because most people don’t realize what they have until it’s gone, I think consistency often ...

How are businesses going to scale customer care? Here are three practical ... Close the loop on communications. Everyone in your company should be cross trained in customer service.

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Be radically transparent, honest and humble in your communications. Update all content, local listings, email, web, etc. Unscript what's often poorly scripted for customer service teams.

For companies managing remote and cross-functional teams, effective communication has become a strategic necessity rather than just a helpful skill. In this article, I explore practical approaches ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Patients are your customers, and the singular objective of customer service is to keep customers coming back. These practical steps are three things every customer wants from every business or dental ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

But even if customer service is a key component of your overall engagement strategy, it’s not always easy to identify the practical and measurable steps of digital transformation. As customer ...