The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Through an eight week training program, students will gain skills to excel in the customer service field. This program aims to provide a fast track to great careers with industry partners like ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

"Lowe’s new AI tool to boost customer service and staff training" was originally created and published by Retail Insight ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...