Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Learn about the best CFA® Level 2 prep courses of the year. Compare top providers to find the perfect fit for your study ...

Jim Henne shares how leadership, culture, and training transformed his dealership and boosted profits in today’s automotive ...

The explanation given is that the reduction in customer service hours will allow for mandatory audit procedures and state-required training. That reduction calculates to 2.5 hours a week, every week ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Nissan's focus on customer experience The Nissan Academy demonstrates Nissan’s dedication to providing superior customer service in India. By equipping its dealership staff with enhanced skills ...

Waitrose is rolling out new customer service training for store workers as it looks to “raise the bar” of its in-store experience and the level of service provided in its supermarkets.. The programme ...

Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson , Meters Music Trending Stories ...

But never a Mexican customer service training session! I was probably more nervous than the participants, especially with the language, even though I spoke advanced Spanish.

2. Alison CX Courses. Alison offers students 4,000 certification courses on practically any subject, including customer experience, customer service, voice of the customer and more. In addition to ...