If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

The study from Sudoku Bliss — which says one of the best ways to fill the long, arduous hours waiting in line is to play ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

New Florida-based venture aims to modernize and franchise traditional trades like tailoring, shoe repair, and upholstery, to ...

Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

There are several reasons why a large section of businesses prefer outsourcing some elements of their operations.

"Lowe’s new AI tool to boost customer service and staff training" was originally created and published by Retail Insight ...

Microsoft Partner Chief Nicole Dezen talks partner eligibility requirements, navigating global tariff economic uncertainty.