Email Viewpoint letters to [email protected] or write to Viewpoint, Newspaper House, 48 Bell Street, Maidenhead, SL6 ...

ChatGPT was essential during my job search. It helped me find open roles. It also tailored my résumé and cover letters to ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

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The companies that win the AI race will be the ones that make it easiest for customers to access what they need, with simple, ...

Building the next big digital thing starts with understanding a customer’s problem. Try not to make it worse.

USAA has earned the highest customer service ratings from US consumers for the second year in a row, according to a recent report from Temkin Ratings. The company's banking operations took the top ...

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As I write this, I have my right leg elevated and have been a slacker for a while now. I am paying the piper. Paying the ...

Sept. 11, 2001, was a horrible day. The days the followed were glorious in that the groundswell of patriotism we felt in the wake of the terrorist attacks was incredible.

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