AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

A key highlight is Apple’s overhaul of App Analytics. Marketers now get sharper visibility into performance across the funnel ...

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

AI and luxury: how artificial intelligence will transform the customer experience and redefine the standards of personalised service.

Tech giant Dyson has unveiled a new desk fan just in time for the summer heat. The Cool CF1 desk fan, retailing at £249.99, comes with a nifty sleep mode feature, perfect for those who struggle ...

The walk from the checkout counter to the return desk should feel like a detour, not a journey, yet too often it becomes a pilgrimage.