AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

Marketing Cloud Next automates manual tasks and brings enhanced personalization to customers' communications with brands ...

Specops Secure Service Desk enables customers to increase their service desk security with stronger authentication methods that minimize the risk for user impersonation. Specops Secure Service ...

It provides a complete toolkit to design, train, and deploy AI-driven support ... Hoory is an AI virtual assistant built to streamline customer communications and help desk workflows. It combines a ...

This is achieved through resilient design and automatic recovery based on business criticality of the product. Support is available from the ICT Service Desk team between 08.30 - 18.00, Monday to ...

2. Include the help desk’s input into future application design. Senior help desk personnel should be given a seat at the strategic table whenever new IT applications are proposed.

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk ...

Great customer service should no longer be left to those who work at the customer service desk. Great customer service should be the mandate of every single employee — from the groundskeeper to ...