Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID ...

The Department of Transport and Main Roads will transfer its customer service functions to the Department of Customer Services, Open Data, and Small and Family Business on July 1. The machinery of ...

American Express® High Yield Savings Benefits Earn a competitive 3.60% annual percentage yield (APY) 2 <p>The Annual Percentage Yield (APY) as advertised is accurate as of May 8, 2025. Interest rate ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780. Salary Outlook.

In the latest in a series of cyberattacks targeting prominent UK retailers, sportswear giant Adidas has confirmed that customer information has been stolen. The breach, which Adidas became aware of on ...