His proficiency in English was limited, and unfortunately, the call taker only spoke English. This is just one example, but the situation is not unusual for 911 call centers around the United States.

Many companies use the 100-year-old mantra “the customer is always right” as a beacon to improve customer service and ensure that employees strive to treat customers with respect and reverence.

Kayak.com co-founder Paul English is obsessed with customer service. That's why he bought the most annoying phone he could find. Inc. Power Partner Awards Early-Rate Deadline This Friday, June 27!

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

While the number of foreign tourists visiting Japan reached a record of 31.19 million last year, the improvement of foreign-language customer service skills is still a major issue.