Whether you're covering surprise bills or building breathing room in your budget, these remote opportunities offer a ...

The report which polled 31,000 workers worldwide, had a startling revelation: 78 per cent, or almost four out of five, ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Being Customer Zero drives three critical transformations: product transformation, product integration and product confidence ...

In a bid to enhance after-sales service and provide greater convenience to electric vehicle (EV) owners, MAW Vriddhi has ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Walmart stores will maintain regular hours on the Fourth of July, as confirmed by customer service via a phone call. Target stores will have regular hours on the Fourth of July, customer service ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

The news you know, the science you don’t. Unexpected Elements looks beyond everyday narratives to discover a goldmine of scientific stories and connections from around the globe. From Afronauts ...