Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Travel; TUI customer's 'nightmare' all-inclusive hotel stay where 'there was no English food' Susan Edwards said: 'We got chips one day. One day out of the whole lot' ...

Conversations with the Co-op hackers were carried out in text form - but it is clear the hacker, who called himself a spokesperson, was a fluent English speaker.

A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.

LUMA Energy announces closure of customer service offices in seven municipalities The company stated that the move aims to save on “operating costs” by eliminating rental payments March 10 ...

The Saudi Central Bank (SAMA) has prohibited the use of instant messaging apps like WhatsApp for customer communication, citing security concerns and deeming them unreliable channels. This decision is ...