Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

AI can personalize experiences, predict behavior and take actions on a customer's behalf. But if your customer doesn't ...

Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

Nothing’s co-founder praises Bengaluru’s efficient service center, highlighting 98% issue resolution within 2 hours & 97%+ ...