CitizenM's CEO believes Marriott's acquisition won't harm the hotel brand's culture due to shared tech vision about killing ...

LAS VEGAS--Customer experience is accelerating, and standing still is not an option, Barry Cooper, NiCE's president of the CX Division, told the audience during his keynote address on the second day ...

If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues ...

Dear Miss Manners: I am 21 years old, and I have worked in assorted venues of customer service since ... He is professional, charming and gentle. His front desk manager is rude, repellent and ...

During a press conference, Lieutenant Carrigan Bennett said a store employee called 911 around 3:15 p.m. after the customer service desk received a bomb threat. The threat was not specific ...

Work during the academic year providing customer service at various residence front desk locations. Candidate must be good at multitasking, customer service, and able to work independently. Residence ...

By unlocking previously siloed customer service data, Front is aiming to empower businesses to make smarter, customer-centric and data-driven decisions. “Idiomatic’s expertise in both AI and ...