Discourse around what some are calling the “Gen Z gaze” erupted on X this week as older generations complained about customer ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

This was a low point in what has lately come to feel like an explosion of demands for customer feedback ... good or bad, helps to improve a service I am very likely to use in future.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Corporate travel AI automation platform Amgine has completed its integration with customer service platform Front, the companies announced. With the integration, Front and Amgine are able to ...

“The customer ... of bad customer experiences, according to research from Qualtrics XM Institute. U.S. businesses risk losing $846 billion annually because of poor customer service, according ...

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DPD told Sky News that the customer service chatbot had suffered from an "error" after a system update and it has now been disabled. "We are aware of this and can confirm that it is from a ...

Oh, the lengths some people will go to get better customer service. Like recording phone ... Eva Keller remembers working at the front desk of a hotel when a guest claimed to have recorded her ...