As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

If you’re like me—and for purposes of this article, let’s say that being like me means that you’re a United Airlines ...

CEO Satya Nadella and team show tools for building and scaling agents and AI apps and a new version of Microsoft 365 Copilot.

The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...