From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

It does not necessarily reflect the view of The Herald. Customer service is often not that good these days. I must share my experience with Wickes. I bought a hose reel (online) which had a fault. I ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

even when that means manufacturing information from scratch. For companies deploying these systems in customer-facing roles without human oversight, the consequences can be immediate and costly ...