The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Business growth has become a CIO imperative, and revenue-minded IT leaders are fostering customer-focused cultures, ...

It was a great experience, and we have drawn from their example in developing our customer service model with an overall goal of providing “white glove service” to each customer. Here are a ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

This model allows customers to resolve basic issues ... Robotic Process Automation (RPA) tools like UiPath and Blue Prism automate many customer service tasks, enabling agents to build more ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

"Implementing an automated customer service model is crucial in today's fast-paced environment, as it allows businesses to provide timely and efficient support to their customers," said Barry ...

As AI technology continues to evolve and be applied, the customer service model in the financial industry will become smarter, more efficient, and more human-centric. Company F's experience ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions.