LexinFintech's shift to a tech-driven, capital-light model boosts margins and aligns with regulations. Find out why LX is a ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Capital One's head of AI foundations explained at VB Transform on how the bank patterned its AI agents after itself.

Every week or so, I bank some personal finance nuggets that don't make it into my Yahoo Finance columns. So now — and in weeks to come — I'll be clearing out my notebook. Here we go: Private equity ...

According to Sean Puddle (pictured), North America managing director at global recruitment consultancy Robert Walters, ...

Google’s org chart isn’t just a pretty picture; it’s the backbone of how things get done. It might seem like a simple diagram ...

For the problem of difficulty in cross-organizational full-chain large-scale collaborative service in cloud manufacturing, in order to enable a quality subject to have the capability of full ...

The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...