Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Sometimes, a few kind words can change your whole travel experience. This video shares easy phrases that help you connect with locals and unlock better service wherever you go. Politeness and effort ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

ML&S has adopted priority response models to prioritize urgent service requests, provide excellent customer service and maintain a responsive process for managing service requests. The service ...