According to Joel Wolfe, the founder and CEO of HiredSupport, an outsourcing customer service agency, phrases like this one can help de-escalate tough interactions. "You'd say this to show the ...

Customer service shouldn’t be entirely cookie cutter ... They're the discouraged phrases that should be avoided in any customer-facing situation. Your Customer Is The Star: An eBook From ...

And, I don't think I'm alone. Most of these phrases although they are often irrelevant, seem to have somehow become so ingrained within the norms of customer service I doubt they could be removed ...

Certain phrases, in particular, are absolutely unacceptable when working with customers. I’d like to offer a couple here, and also offer the top choices from four other customer service ...

[5 Customer Service Phrases to Banish] Restaurants, however, are not the only place where customer service sabotage occurs. In research, Anaya examined all the different types of shoppers who can ...

Customer service' is a massively misused phrase. Customer mistreatment, customer disservice, or customer disdain might be more apt descriptions for the vast majority of customer-facing departments.