It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

Shutterstock/Reddit When you buy a mobile phone, you sign a contract saying that you’ve read all of the fine print. Honestly, ...

Malaysia Airlines urges the public to only interact with verified official Facebook and Twitter accounts (look for the blue ...

But if you complain effectively, you could be among those who get satisfaction no matter what the fine print or surly customer-service rep says. "Most people suck it up and walk away and never do ...

I probably do not have to tell you how difficult, if not impossible, it is to get in touch with a customer-service representative nowadays. Companies have downsized and phased out call centers in ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

It's generally not possible to contact a live customer service representative when troubleshooting an Instagram problem. You'll probably have to use one of the automated contact tools that ...

French fashion house Christian Dior informed some of its customers via text message Monday night of a data breach involving unauthorized access to a portion of its customer information. According to ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...