It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Revelation of the hack comes just three days after Coinbase's addition to the S&P 500 Index. Read more at straitstimes.com.

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Comcast hosted the grand opening ribbon-cutting of the new Xfinity store in New Castle, Pennsylvania with Forward Lawrence, ...

One Rivian R1S buyer's frustrating Rivian customer service experience shows how easily good intentions can go wrong.

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

“We’re still down for online order returns, in-store pickup, and online returns are still impacted,” the Belk SouthPark store ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Lifetime subscriptions, as well as lifetime warranties, can also get abruptly voided if a company goes out of business, and ...

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Jillian Scott, a customer call representative for State Employees Credit Union, pleaded guilty to bank fraud and misuse of Social Security numbers after stealing nearly $80,000 from more than 20 ...