At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since the dawn ... could call me back," Viscomi says. A representative quickly tweeted a reply ...

When governments focus on user engagement and service delivery, it doesn’t just improve public sentiment. It enhances ...

NEWYou can now listen to Fox News articles! Hackers are no longer targeting only tech giants or hospitals. Any business that ...

Are you ready for retirement? A study from the Center for Retirement Research found that American workers aged 55 and up who ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Desk Assistants are an important part of the HRL team. The primary responsibility of the Desk Assistant is to serve as a customer service representative, a security monitor and referral agent for ...

KUWAIT CITY, April 2: A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip of him using obscene language. The insult was ...

When you do that, don't forget to include the soft cost of turnover; things like your last customer-service rep left and "indirectly" takes your largest client with them. You will find the largest ...

KUWAIT CITY, Jan 11: Al Ahli Bank of Kuwait (ABK) has launched the “Virtual Customer Service Representative,” the first service of its kind in Kuwait, now available in the Al Khiran Mall, Al Jabriya, ...