If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly ... Patience and Resilience Under Pressure Every customer service rep has dealt with long ...

KUWAIT CITY, April 2: A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip of him using obscene language. The insult was ...

When you do that, don't forget to include the soft cost of turnover; things like your last customer-service rep left and "indirectly" takes your largest client with them. You will find the largest ...

There are plenty of customer service skills and qualities needed to be an ideal representative, but we’ve narrowed it down to our top three below: These attributes combine to form an outstanding ...

Candidates can also take courses to develop their skills and knowledge, such as a Level 2 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations. There is an ...

8. Type in your service code from step 4. 9. Wait for a Netflix customer service representative. And that, is how you get a Netflix customer service representative on the line. It worked for me ...

Getty Images/iStockphoto A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual harassment as a customer service representative ...

That’s how long the majority of respondents said they’d wait to speak with a human customer service representative rather than chat instantly with an AI assistant. In fact, if given the choice ...

Artificial Intelligence: The Ultimate Killer of Customer Service Jobs Fortune reported that, in October 2022, Suumit Shah, the CEO of an India-based e-commerce platform called Dukaan, made a huge ...

Consumers are used to surveys that ask “How did we do?” after interactions with customer service, but some of those questionnaires now come with another query. “If we were to reward the ...

Nobody wakes up in the morning hoping to speak with a customer service rep. In fact, companies don’t want that to happen either, and would prefer that you get any information you need from their ...