Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly ... Patience and Resilience Under Pressure Every customer service rep has dealt with long ...

KUWAIT CITY, April 2: A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip of him using obscene language. The insult was ...

There are plenty of customer service skills and qualities needed to be an ideal representative, but we’ve narrowed it down to our top three below: These attributes combine to form an outstanding ...

KUWAIT CITY, Jan 11: Al Ahli Bank of Kuwait (ABK) has launched the “Virtual Customer Service Representative,” the first service of its kind in Kuwait, now available in the Al Khiran Mall, Al Jabriya, ...

We’re excited to release our AI Agent Support Skills ... Skill automation within your Rep AI dashboard. These automated functions will help you streamline your support processes, allowing you to scale ...

Customer service sets great businesses apart... How Can Verbal or Written Communication Escalate Emotion in a Customer Service Situation?.... What Are the Soft Skills Needed by a Waitress?

Candidates can also take courses to develop their skills and knowledge, such as a Level 2 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations. There is an ...

Getty Images/iStockphoto A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual harassment as a customer service representative ...