What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

She brought a customer-service mentality and more than a decade of economic development experience to the Kenosha Area Business Alliance, where she started in July 2023 as president ...

That crash killed one man and injured several others. Cruise ship passengers must pay fee upon arriving in Mexico starting July 1 I build PCs for a living – here are the 6 worst things you’re ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...