Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

CoAct-1 is an AI agent that combines GUI control with on-the-fly coding, making computer automation more robust and efficient.

A new generation of AI-driven innovation is emerging. These systems go beyond analyzing data or automating individual tasks.

AI may be changing how businesses interact with customers, but there's a critical element that often gets overlooked: the ...

Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced ...

Trump Mobile leverages patriotic branding and symbolism while selling an unproven, likely rebranded device with misleading ...

Learn more about Microsoft Copilot Studio and how it can transform your organization’s productivity with new features ...

AI-created immersive training helps employees practice real skills, stay engaged, and learn in ways that go far beyond ...

Silverback AI Chatbot has announced the expansion of its platform with a refined version of its AI Agents framework, marking ...

AI can help teach how to manage extraordinary work scenarios without weeks of classes or coaching. How? CEO of CGS Inc. explains.

Here are four ways to be your own advocate: Before taking out a new loan, insurance policy or any other kind of financial product, research the company, says Jeanine Skowronski, author of the “Money ...