Discover 10 groundbreaking AI avatar use cases transforming content creation, from multilingual videos to hyperrealistic ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

The surge of AI-powered chatbots has changed how we deal with customer service. No more waiting in long phone queues or hanging on for an email reply. Just type a question into the live chat box, and ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

Upcoming generative AI features in unified endpoint management tools have the potential to bring new efficiencies and ...

A persistent malvertising campaign is plaguing Facebook, leveraging the reputations of well-known cryptocurrency exchanges to ...

The attacks, which began over the Easter weekend, have been claimed by representatives of the DragonForce ...

How to Balance Automation and Human Touch in Software Projects In the rapidly evolving world of software development, ...

In a quest to cut down on all the busywork it takes to create and update spreadsheets, I discovered artificial intelligence tool GPT Excel.

The reliability of cloud infrastructure stands as a critical factor because businesses now seek services that must operate ...