The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Nigerians residing in the United States seeking employment opportunities, can take advantage of free trainings on with ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Leaders who embrace flexibility and rethink outdated hiring models may find themselves better positioned to build agile, ...

Cognizant’s Chief People Officer Kathy Diaz on the firm's approach to the employment disruption that gen AI will wreak.

With the intense competition for jobs in Indonesia, observers highlight on CNA’s Money Mind programme that it is not uncommon ...

Technological opportunities typically come with a certain amount of risk – and generative AI adoption is no exception ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with authentic support. The post AI improves customer service only when it ...

According to Global Market Insights, the 2024 AIaaS market was valued at $12.7 billion and is expected to grow at a 30.6% ...

A Spencer Gellise Salon, co-owned by Heather Spencer and Adreanne Gellise-Budzinski and located at 1719 3rd Street, has been selected to the Salon Today 200 by Salon Today Magazine.

AI’s next leap isn’t about chatbots - it’s about agents that act, decide and deliver real outcomes across the enterprise. Simon Cox of ServiceNow, explains why 2025 will be the year agentic AI ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered capabilities aimed at making employee support and human resources solutions more ...