A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

Learn how real-time data and customer insights derived from AI support human connections rather than replacing them.

Curious about the benefits of call centers for your business? Call centers are essential for improving customer service, boosting efficiency, and reducing ...

Good communication and customer service skills are lacking in so many businesses today. Customers are frustrated and seeking out places of business where they are treated as they should be — the ...

The following are just some of the main benefits of implementing a customer ... What Are Some of the Most Important Skills of a Customer Service Agent? Effective customer service agents are ...

Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK ... understanding its benefits, applications, and challenges is important for staying ahead ...

How Can Verbal or Written Communication Escalate Emotion in a Customer Service Situation?.... What Are the Soft Skills Needed by a Waitress? What Are the Soft Skills Needed by a Waitress?.

And even as customer service agents benefit from AI-powered tools ... highly personalized training to help improve the agent experience and equip them with the skills to create positive customer ...

While generative artificial intelligence can help customer service leaders improve content creation, speed up data analysis, and make agent workflows more efficient, the technology is not yet ready ...