Macau casino concessionaire MGM China Holdings Ltd says it has partnered with Macau’s Labour Affairs Bureau (DSAL) to launch ...

All Nippon Airways (ANA), has been recognized for its exceptional service, receiving two top honors at the World Airline ...

Sam Engleberg (’18SPS) shares how the M.S. in Applied Analytics program helped shape his path in machine learning, product leadership, and creating positive customer outcomes.

If you're part of the 72% of Belleville residents that don't have a bachelor's degree and you're looking for a job, there are ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

The Q-Ride pre-learner course is designed to help new riders gain basic riding knowledge and motorcycle handling skills ... training provider does not notify the department, you must take your ...

In a post on the OTS Facebook page, it said the training focused on key aspects of frontline customer service, including effective communication, professionalism, and cultural sensitivity --skills ...

After all, the ability to acquire new cloud skills ... your customer’s problem by building solutions in a structured AWS Management Console environment. With guidance, you can tackle use-cases ...

How much of your onboarding and up-to-speed training is dedicated to spelling ... we spend at least an hour teaching them customer service skills—how to interact with customers and how to ...

(WBRC) - Several Alabama community colleges including Jefferson State are offering a free program to help train and fill a big need in the customer service industry in Alabama. Through an eight week ...

But how do customer service professionals go about acquiring these skills? While there are a number of approaches to training, customer service courses and certification programs are great options to ...