Traliant, a leader in online compliance training, today announced new de-escalation training specifically tailored for the retail and hospitality sectors. Designed to provide front-line employees with ...

It's all part of the Green Bay Police Department's yearly Motorcycle Operator Training and Recertification Course, which offers area police officers a chance to sharpen the skills needed to ...

but it had long faced criticism among top officials for failing to curb suicide rates in the service. The Structured Self Development course was an online training program that provided enlisted ...

One of the most powerful tools employers have for improving employee soft skills starts on day one: onboarding and up-to-speed training ... hour teaching them customer service skills—how ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

"It's no wonder that hands-on customer service training, especially conflict de-escalation, was among the most requested training by employees. They're asking for real skills to handle tough ...

Let’s look at the top eight online customer experience courses and certifications that can help you improve your skills ... customer service, voice of the customer and more.

This course ... Service-Driven to a Customer Service-Driven Organisation- The Approach, Changing to a Customer-Centric Culture, Customer Service in Tomorrow’s World, Meeting Modern Consumer Needs and ...