Hard customer service skills are technical skills, ones that can generally be taught and measured. Knowledge and proficiency of hard skills are usually built through education and training.

Shep Hyken is a customer service/CX expert ... communication skills, problem solving, patience and more. Companies spend hours and days – sometimes weeks – training the people on the ...

By March, the company had given training to more than 30 ... she had completed multiple online courses on business relations, entrepreneurship, retail, sales and customer service, along with basic ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

We rounded up professional skills training courses that'll teach you ... You’ll learn everything from troubleshooting to customer service to system administration and security.

That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training ... That's important." The course, while addressing external customer service, also looked at ...

Job-seekers and others who want to sharpen their skills ... courses and customized business training sessions. "Soft skills" topics such as effective communication, critical thinking and customer ...

Topics include voice skills for effective telephone presentation, proper etiquette for different customer service situations, and appropriate actions to maintain effective control of calls. This ...

Forty-seven independent installers contracted under Mobile Telecommunications Limited’s (MTC) Spectra Services completed a comprehensive one-week training programme.The training focused on equipping ...