The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Sam Engleberg (’18SPS) shares how the M.S. in Applied Analytics program helped shape his path in machine learning, product ...

People skills is a common denominator among these three airlines, according to Michael Taylor, senior managing director of travel, hospitality, retail and customer service at J.D. Power.

Current worker training programs focus heavily on company policy rather than practical conflict resolution skills (41%), lack ... hospitality and food service juggle an ever-growing list of ...

(WBRC) - Several Alabama community colleges including Jefferson State are offering a free program to help train and fill a big need in the customer service industry in Alabama. Through an eight week ...

But how do customer service professionals go about acquiring these skills? While there are a number of approaches to training, customer service courses and certification programs are great options to ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

In the fast-paced world of business, today’s success hinges on delivering top-notch customer service experiences. The key to achieving this lies in having prepared and informed staff members.

The Central Montana Childcare Alliance (CMCA) is proud to host “Amazing Customer Service,” an exclusive training opportunity for business owners, HR professionals, and employees alike to help elevate ...

enabling agents to refine their skills in a risk-free environment that elevates their confidence with complex support needs. “Our AI training allows businesses to boost customer service while ...