Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

She also encouraged women across the province to pay a K10 annual registration fee and join the PNG Council of Women to benefit from future training and support programs. “Our mothers are talented.

Police recruits at the Papua New Guinea National Center of Excellence have commenced their first week of physical training as part of their preparation to complete their training program. The training ...

Kenya is fast-tracking the operationalisation of a Regional Centre of Competence for Digital and Artificial Intelligence (AI) Skilling in the Public Service, a move aimed at strengthening the ...

By 2030, there will be an estimated 20 per cent shortfall in employees with green skills worldwide, according to a recent report by LinkedIn. So, students with training in circularity will have a leg ...