Predictions of imminent AI-driven mass unemployment are likely overblown, but employers will seek workers with different skills as the technology matures, a top executive at global recruiter ...

University finalists across Uganda have been advised to build not only academic competence but also practical, soft, and ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Communication simulators help users identify blind spots, measure growth and prepare more effectively for the moments that ...

You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

Although some service technicians may resist the idea of acting as a sales representative for the company, you can remind ...

Customer service is not only about solving problems. It’s also about how those problems are handled — tone, timing, empathy, and listening all play a part. Soft skills shape the entire customer ...

As luxury fashion brands open new concept stores or relocate from traditional shopping districts to more immersive, digitally integrated spaces, the need for human-centric customer service has never ...

we spend at least an hour teaching them customer service skills—how to interact with customers and how to solve their problems.” Three examples of soft skills onboarding in practice There is a ...

It's getting even tougher to land an in-house attorney position, as companies increasingly prioritize soft skills—business acumen, emotional intelligence and leadership ability—alongside legal ...

Learn the hard and soft skills customer service professionals need to be successful: active listening, technical knowledge, and positive language. Customer service professionals (and the customer ...

Well-honed soft skills are an essential part of delivering great customer service. The best customer service agents are clear, patient, empathetic, supportive, and pay close attention to the ...